FAQs

Frequently Asked Questions
Q: How do I log in? A: You will receive an email from Accurate with a link to the Accurate Screening Platform.    Q: Is Accurate Background device friend...
Mon, 27 Nov, 2023 at 2:37 AM
Support and Troubleshooting
Q: Why is my temporary password is not working? A: When you copy and paste the temporary password, ensure it doesn’t copy any additional characters or spac...
Mon, 27 Nov, 2023 at 2:33 AM
ACIC Dispute Process
This article will explain the ACIC dispute process for applicants. If you disagree with any personal information we hold and wish to dispute its accuracy yo...
Fri, 22 Mar, 2024 at 2:59 PM
AFP Dispute Process
This article will explain the AFP dispute process for applicants. If you disagree with any personal information we hold and wish to dispute its accuracy you...
Mon, 27 Nov, 2023 at 2:31 AM
Navigating Applications with a Single Name
We recognise that some individuals are legally known by a single name, also referred to as a mononym. This means they have only one name, without the inclus...
Tue, 5 Dec, 2023 at 3:19 PM