Client Guides
These guides are to assist you if you are a client of Accurate Background AU, looking to screen your existing or prospective employees using the Accel AU platform.
1. You will receive two system generated emails from do-not-reply@accurate.com One email with subject line "Accurate Background User Credentials&q...
Fri, 2 May, 2025 at 9:10 AM
1. Once you have successfully logged into the Accel Platform, select "Order" from the sidebar menu. 2. Then in the "Type of Search&...
Fri, 2 May, 2025 at 9:11 AM
If an applicant is unable to locate the original registration email, you have the option to resend this email directly from the Accel Platform. To...
Fri, 2 May, 2025 at 9:12 AM
There are multiple ways to review check results on the Accel dashboard, where the most up-to-date information for each application is stored on the platfor...
Fri, 2 May, 2025 at 9:16 AM
Once our Verification Team have completed the screening process, you will be able to view the screening outcome directly from the Accel Platform. ...
Fri, 2 May, 2025 at 9:17 AM
If an application is no longer required, you do have the option to cancel the application directly from the platform. To do so, click on "Can...
Fri, 2 May, 2025 at 9:17 AM
To add additional users to your account with Accurate Background, the authorized administrator from your organisation is required to send a request to clie...
Fri, 2 May, 2025 at 9:18 AM
The Australian Criminal Intelligence Commission (ACIC) has mandated changes to the process that all accredited bodies must follow in handling Disclosable ...
Fri, 2 May, 2025 at 9:18 AM